Specific responsibilities include:

Customer/Account Servicing

·         Single point-of-contact for coordinating all dealer activities, services, orders, and personnel for each assigned account

·         Responsible for all client relations and ongoing relationships with client personnel, and client third parties (contractors, A&D firms, etc.)

Project & Work Order Management

·         Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests

·         Provides frequent and regular status reports to the customer regarding the project and work order status

Sales Order Management

·         Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate, and professional-looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner

·         Works with service departments to develop service contracts to present to the customer when complex services are sold (design, for instance) or for major projects (installation, design, project mgmt)

Process, Quality, and Customer Satisfaction

·         Ensures standards of performance are met for all custom work activities

·         Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines, and established service pricing; is responsible for “cost-of-sale” against account purchases

Sales & Marketing

·         Provides frequent and regular follow-up with the customer regarding information for products and services including all support for customer’s requests

·         Presents new products and services to the customer, and exposes the customer to new opportunities to purchase goods and services from the dealership

Contract Furniture / Design Industry Knowledge

·         Strong knowledge of the interior design field and current practices

·         Understands contract furniture processes, including order preparation, project management, order management, and delivery/installation

Organizational Interfaces

·         Works collaboratively with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc.

·         Manages team assignments to ensure workload activities are appropriately balanced and supported

Qualifications + Skills:

·         Minimum 3 – 5 years Commercial Furniture Sales experience

·         Demonstrated space planning and project management ability

·         Polished communication skills

·         Excellent interpersonal skills

·         Strong technology skills